Occasionally Asked Questions
If you have a question, hopefully you’ll find the answer here.
Will the guide be naked?
No, the guide will be wearing clothes. So should you, for the Municipal Police discourage public nudity.
Remember that the weather can vary in Prague during the autumn – it can be sunny during the day, but chilly in the early morning and at night. Please make sure that you dress weather appropriately. (It’s a good to dress comfortably, carry water and and bring an extra layer, just in case!)
Is there a minimum number required to run a tour?
We require a minimum of two participants to run a tour.
In the case that you are an individual and you are the first person to book a single place on a tour: We will email you once we receive your booking and we will email you a second time once the tour is confirmed. If however, the tour does not achieve a minimum of two participants within 24 hours of its scheduled start time, we reserve the right to cancel your booking and refund you the complete ticket price.
How often are the tours?
Explore Prague Historical Tour: Daily – 11am
Bright and Early Breakfast Tour: Daily – 8am
Prague Castle at Night: Daily – 7pm wintertime / 8.15pm summertime
How will I recognize the guide?
The guide will be waiting at the tour start point, as illustrated on your ticket. They will have have your name and they will be expecting you.
What is our money-back guarantee?
We have a money-back guarantee. If you’re not happy with your tour, we’ll give you your money back.
Simple as that.
What is our Cancellation Policy?
Tickets can be part refunded (50%) when cancelled up to 24 hours prior to the tour starting. Tickets cancelled within 24 hours of the start of the tour cannot be refunded. Should you wish to change the time or date or your tour, please contact us at here and we will make every effort to accommodate you, subject to availability.
Do I need to book?
Yes, tours only operate once there is a confirmed booking.
Our tour size is strictly limited to eight places, so we recommend that you book online or by phone: +420 778 03 05 08. It is possible to pay by credit card online, or by cash on the day.
Should I book more than one tour?
If you would like book more than one tour with us, we recommend that you pair the Prague Castle at Night Tour with either the Explore Prague Historical Tour or the Bright and Early Breakfast Tour.
We do not recommend that you pair the Bright and Early Breakfast Tour and the Explore Prague Historical Tour, as there is considerable overlap between these tours.
Where do the tours begin?
Each of our tours has a different start point. Please note them below:
Explore Prague Historical Tour: The Meeting Point, outside Cartier on Old Town Square
Bright and Early Breakfast Tour: In front of the Astronomical Clock, Old Town Hall
Anthropoid Movie Tour: Kino Aero, Biskupcova 31, 130 00, Žižkov
Prague Castle At Night: In front of the Rudolfinum Concert Hall, Náměstí Jana Palacha
There will be a photo of the starting point and a map included on your ticket confirmation email.
Is the tour suitable for children?
This is not a straight yes or no answer; each child is different and it depends on your child. As a parent, you will know what your child is able for.
Please bear in mind that the tour has not been designed for children, but our guides will do their best to accommodate children as best they can. An average tour is three hours of walking and talking, therefore we don’t recommend the tour for children under the age of twelve.
The Anthropoid Movie Tour is not recommended for children under the age of 15, as the movie is rated Certificate 15 by the British Board of Film Classification.
Is the tour wheelchair accessible?
Unfortunately not. Due to the variety of terrain covered on tour, it is not suitable for wheelchair users or those with reduced mobility. The tour may include steps and visitors are asked to wear appropriate footwear.
Do we stop for a break?
Our 8am Bright and Early Morning Tour does not include a break, but visitors are welcome to join us after the tour for a coffee or breakfast in the Cafe Louvre.
Our 11am Explore Prague Historical Tour includes a short coffee break, where you’ll be able to purchase refreshments.
Our 7pm Prague Castle at Night Tour does not include a break, but visitors are welcome to join us after the tour for a beer in a local Czech tavern.
Our 10.15 Anthropoid Movie Tour does not include a break, but visitors are welcome to purchase refreshments in the cinema cafe or join us after the tour for a beer in a local Czech tavern.